NetSupport DNA

NetSupport DNA is an asset management solution offering a range of features including: Hardware and Software Inventory; Software License Management; PC and Network Alerting; User and Change Management; Application and Internet Metering; Software Distribution and a Web-based Helpdesk.

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Product Description

Product OverviewFeaturesBenefits & FunctionalityVideos
IT Asset Management for Schools
A suite of easy-to-use tools for managing and supporting IT assets across a school network or campus.
NetSupport DNA contains a wealth of features designed to make School IT management so much easier. Highlights include: automatic discovery of devices; hardware and software inventory; change tracking and software licence management. Building on the flexibility of a single solution for schools, NetSupport DNA also includes energy monitoring; power management; USB endpoint security; printer monitoring; application and internet metering; a flexible alerting suite; and an easy-to-use software distribution module.
eSafety and safeguarding are supported with keyword and phrase monitoring to alert schools of any online activity that may place a student at risk; internet monitoring of websites visited; the option for students to report concerns directly to trusted staff – and much more. NetSupport also offers optional complementary classroom management, service desk and remote control modules.
Optimised for the easy management of a school or campus-wide IT infrastructure, NetSupport DNA provides a complete toolbox of features to support the effective management of school, staff and student technology.
The solution is built with ease of installation and ease of use at the heart of each and every feature. A high level overview is provided below or, alternatively, visit the features page for more details.
NetSupport DNA provides the perfect blend of functionality to deliver a “one stop” solution for schools. With ease of use at its heart and the flexibility and scalability to securely connect and manage multiple sites, you can be sure NetSupport DNA will continue to grow to match your needs. NetSupport is recognised globally as being a leader for 25 years in innovative solutions for education.

Ease of Installation
NetSupport DNA is designed to deliver a complete suite of IT admin features for schools and colleges, without the expensive associated hardware purchases, implementation and initial training costs of alternative solutions.

There are three main components: the DNA server is used to manage and store information in the DNA database; the console is used by the IT Technician to view information; and the agent is installed on each device you want to monitor.
After installation of the server module (used to manage and add information to the DNA database), the deployment tool provided will automatically discover and install the DNA client on targeted devices across the school. The DNA console (installed by the IT technician) provides full DNA system control, rich on-screen information and real-time reporting. The Console can be installed on multiple machines.
A typical 50-user PC evaluation can be up and running within 30 minutes. An additional gateway component is included as standard for linking multiple schools or campuses. DNA will also link with a school’s existing Active Directory if present (including single sign-on) and includes the ability to profile department access and administrative features by console user.

Device Auto-discovery
Receive notifications of any new devices that join the network and choose whether to deploy an agent automatically.

Once NetSupport DNA is installed and operational in your enterprise, it will constantly monitor the network and identify any new devices that join, providing the option to automatically deploy an agent for future management.

Hardware Inventory
NetSupport DNA provides one of the most comprehensive and detailed Hardware Inventory modules available on the market today. A wealth of information is gathered from each device, from CPU and BIOS types to network, video and storage information.

Inventory reports are displayed either for a single PC; a selected department; just teachers or a specific classroom PC; or condition-based “Dynamic Groups”.
Contracts options are also provided to record both leases and maintenance contracts associated with any school devices or peripherals, including supplier details, contract expiry dates and costs.
Hardware Inventory updates are configured to run at different time intervals throughout the day or at start-up and can be refreshed instantly on demand. A standalone inventory component is available to run on non-networked or mobile devices and in addition, high value peripherals can also be associated and recorded against a device, perfect for keeping track of school assets.

SNMP Device Discovery
The SNMP Discovery view allows NetSupport DNA to be configured to scan a range of network addresses and report on any new network devices discovered, such as printers and access points. These items are then stored within DNA and real-time data (such as ink or toner levels) can be monitored from the console.

The SNMP module includes the discovery of – and then active monitoring of – any selected SNMP devices; tracking statistics and a history for any data set on a given device over time, such as data traffic on each interface of a network switch. The module also includes a dedicated alerting component, supporting dozens of customisable alerts which can be created and triggered if any tracked data meets specific criteria. Alerts can be sent automatically to designated console users or pre-defined email accounts. Custom query-based reports and views can also be created to reflect all gathered data.

Software Inventory and Licensing
The Software Module is designed to help schools better manage licence compliance and reduce software overspend by accurately reporting installed software and proactively identifying PCs with software that has no or low usage.

A detailed summary of all programs and applications installed on each PC is provided, including Windows 8 & 10 store apps. NetSupport DNA can display the information for a selected PC, a department or a custom group and includes an extensive module for assigning and tracking licence use. The NetSupport DNA software license module supports the ongoing management of all software licences for each department, recording suppliers, purchase and invoice details, department or cost centre allocation and the tracking of maintenance contacts as well as storing PDF copies of any supporting documents.
A file scan option is also included and can be used to identify files of a certain type installed locally on devices. This could be used to ensure students’ coursework documents are not being stored locally and therefore being missed from the daily school backup routines.

Software Application Metering
The Application Metering module reports on all applications used on each PC or server, detailing the time the application was started and finished, as well as the actual time it was active.

Monitoring application use ensures software licences are assigned to the right staff / students and aren’t renewed without evidence of application activity, thus enabling cost savings.
Application usage can also be restricted for students, either fully or just by time of day. Lists of approved and restricted applications, together with times when restrictions apply, can be created and enforced centrally.
Application metering enables the school to monitor and report current licence usage levels for all installed applications and ensure that application usage complies with school policy. Reports can be presented by PC or logged-on user.

Internet Metering
Keeping our students safe online is paramount and access to new technology in education is constant. From online learning and digital resources to social media and beyond, the opportunities are countless. To ensure the successful use of online learning and to support a safe environment, it’s vital that schools are fully prepared with not just an internet safety policy in place, but also the right tools to enforce it.

The Internet Metering module provides a detailed summary of all internet activity on each PC by a student, including start and finish times for each URL visited and the active time spent on a page. Results can be reviewed by device or user. Naturally, the key to supporting an effective e-safety policy is providing effective controls. With NetSupport DNA, internet usage can be fully managed; lists of approved and restricted URLs and/or sub-URLs can be applied centrally. Once applied, NetSupport DNA can allow unrestricted access to all websites, restricted access to certain websites that have been marked as approved by the school or by blocking access to specific sites marked as inappropriate.
Access can also be controlled by time of day, perhaps only allowing access to approved gaming sites for school clubs outside of hours.

School Alerting
NetSupport DNA features an extremely powerful Alerting module allowing the system to automatically notify operators when any number of changes occurs across the school network. Building on the DNA philosophy, the system is designed to be simple to initiate and there is no limit to the number of custom alerts that can be added.

There are two types of alert: system and PC alerting. System alerts identify any changes within the data gathered by NetSupport DNA across the overall enterprise, including alerts for things like new PCs added, changes in hardware, a new application installed/removed and so on. PC alerts identify real-time changes or conditions that occur on a specific PC, such as: CPU utilisation exceeding XX% for XX minutes; free disk space falling below XX%; a key service stops (eg Antivirus); print spooler alerts; security alerts (eg failed login attempts on a teacher’s PC); and much more.
Alert notifications can be directed to specified email recipients and/or active console users (on a per alert basis, so the nature of the alert may dictate which operators are notified). In addition, outstanding alerts are identified against matching PCs on the main hierarchy tree view. Once alerts have been identified, notes can be added by an operator. A full history of all alerts is accessible from the History feature.

Software Distribution
NetSupport DNA provides a multi-delivery option for Software Distribution.

A software distribution package is created by either applying parameters to a collection of files or folders or by using the DNA application packager – recording the user prompts, keystrokes and mouse clicks that are used during a test installation, and then automating these on a live deployment to bypass the need for operator intervention.
Once created, the application package can be automatically “pushed” to the target PCs in the school for deployment or, alternatively, it can be “published”. Once published, a user can check to see which applications are available for their PC, based on their faculty, and “pull” these down on demand. NetSupport DNA includes a Scheduling feature, allowing packages to be deployed on a specific date and time – usually out of core school hours when network traffic is at its lowest.
With remote deployments, such as multi-site schools, the need to minimise network traffic congestion becomes a priority. In this case, NetSupport DNA allows a client PC, ideally local to the target machines, to be nominated as a distribution point. When the software is deployed, rather than being sent to each remote PC directly, it is just sent to the designated PC which then acts as a relay and redistributes it to its local PCs.

Endpoint Security
NetSupport DNA provides a simple and effective solution for managing the use of USB memory sticks to help maintain the security of the school network. The use of memory sticks can be controlled across the entire school or just for specific departments, staff or students. Usage can be set to allow full access, block all access, allow read-only access or prevent applications being run from an unknown memory stick. Alternatively, individual memory sticks can be “authorised” in NetSupport DNA – for the current day, a week or indefinitely – and the use of sticks in the school can then also be limited to only those authorised.

A program administrator can connect a memory stick to their local PC and then authorise its use within the DNA console for either a given department or a specific teacher. Teachers or students who connect an unauthorised memory stick to their PC can also request remote authorisation where appropriate. Not only does NetSupport DNA identify both removable (memory stick) and portable (mobile phone, tablet, camera) storage devices, it also provides similar usage controls over CD / DVD devices (including USB and virtual).

e-safety
NetSupport DNA, together with its optional classroom management module, provides a range of features to support a school-wide e-safety policy. Within DNA, this includes both Internet Monitoring and restrictions to prevent access to inappropriate websites; disabling webcams on classroom devices; controlling access to content on memory sticks; triggering Alerts when violations occur − through to the enforcement of Acceptable Use Policies.

The classroom management module, NetSupport School, adds keyword and Instant Messenger monitoring, real-time activity metering, viewing student screens in the classroom and much more.

System Audit
NetSupport DNA includes a powerful Audit component, tracking all selected console activity by staff. The audit feature records when policies or settings are changed, entries are added or deleted or where rights are changed for any DNA user.

User Management
NetSupport DNA provides a range of features to locate and manage users within a networked environment. In addition to key user data (name, telephone etc) DNA provides the school with the ability to customise the data to be gathered and collated from each device owner, including tracking of user acceptance forms. DNA also keeps a history of changes to the data entered in User Data. Changes to custom user details are recorded, including the following fields: Staff Number, Location, Asset Tag and Owner.

Other supporting tools include real-time chat and messaging, a real-time system status view for all devices, as well as a range of system admin features.

Remote Control
NetSupport DNA (Education Edition) includes powerful Remote Control and monitoring features as standard. Everything from screen viewing, to transferring files and more are included in the component. The latest version also includes a remote PowerShell, Command Prompt and Registry Editor to make remote device management even easier.

For those wishing to take their Remote Support requirements a step further, NetSupport Manager provides seamless and secure access to workstations and servers across your enterprise, both locally when in the school and remotely when off site or mobile.
NetSupport Manager features true multi-platform remote control: monitor and view of dozens of devices in a single view; transfer files or updates to one or multiple devices simultaneously; remotely view and edit the Registry; manage services and processes; conduct an audio chat; share screens or even show your screen to others; access interactive training tools; and much more.

Save Time
From proactive warning alerts of issues across the network through to device auto-discovery; bulk software distribution; custom enterprise reporting; and free mobile apps so you can access key data on the move, NetSupport DNA saves you a whole heap of time.

Reduce Costs
Every school or campus wants to reduce their costs – and that’s something NetSupport DNA can help you to achieve. With its constant supply of real-time statistics to help you manage your assets and avoid system downtime and its associated costs, NetSupport DNA ensures you achieve a swift return on your investment.

Safeguarding / eSafety
Safeguarding your students and keeping your school or campus’s IT systems secure and running efficiently is a priority. So NetSupport DNA supplies you with the essential tools to ensure both systems and students are safe.


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