Mustard Seed Systems Corporation provides hardware and IT services and support for products like CCTV cameras, biometrics, Fuji Xerox, NComputing, servers, QNAP, Engenius, KYan, access control and security alarms. For price inquiries, contact us through our trunk line (+63)535 7333 or send us a message at smbsupport@mseedsystems.com

SECURITY & MISCELLANEOUS SERVICESIT SERVICESQNAP & NCOMPUTINGDRIVERS / MANUALSFAQs
Service Type/Classification
Service Brand/Inclusions
TECHNICAL SUPPORT
Priority Support I. Annual Support Plan
Telephone of Remote Support from 8:30 AM-5:30PM
Weekdays excluding holidaysII. Semi Annual Support Plan
Telephone of Remote Support from 8:30 AM-5:30PM
Weekdays excluding holidays
On-site Visit I. Within Metro Manila
II. Outside Metro ManilaTroubleshooting
Problem Diagnosis (Spare parts & repair charge not included)
Extended Technical Support Extended 1-year Priority Support
• Phone and email support
• Monday-Friday 9AM-5PM
Online Support via Remote Access Prepaid Online Support via Team Viewer or AMMYY
• 20 Man-hours
• Monday-Friday 9AM-5PM
• Payment must be made prior to support
ITEM PULLOUT
Pullout and Delivery of defective item Spare parts and delivery charge not included
MISCELLANEOUS SERVICES
Installation Services Outdoor Installation and Configuration
I. Wall Mounting
II. Wall Mounting with cabling (maximum area: 30 meters)Indoor Installation and Configuration
• Subject for site survey
• Plumbing and Electrical works not included
TRAINING
Trainings I. In-house training
II. On-site trainingMaximum of 4-hour Software and Device Training
Miscellaneous CD Replacement
• For pick-up only
• Biometric and other Hardware
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Service Type/Classification
Service Brand/Inclusions
Domain Name & Web Hosting Domain Name
1. Used to identify unique IP addresses
2. Used in URL’s to specify web pagesWeb Hosting
Providing server storage space for websites.
Hardware Review 1. Wiring Connections
2. Power Reset Button
3. Display Indicator
4. Error Messages/Signal NotificationServer, Desktop, Monitors, Laptop, Keyboard, Mouse, Printers, Network Switch/Router
Security Health Check 1. Anti-virus Software Updates
2. Virus/Malware Scan
3. Malicious software detection and removal
System Health Check 1. Operating System Updates
2. Application (MS Office)
3. Patches Installation
4. Optimization (PC Tuning) – Disk optimization, defragmentation, registry cleaning
Data Maintenance 1. Data backup and restore
2. Data checking
3. Data protection
Basic Help Desk Support 8×5 on call with Team Viewer
IT Consultancy Service With regular site visits
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Service Type/Classification
Service Brand/Inclusions
QNAP I. Set-up and Implementation
• Assigning of IP address
• Security Level Set-up
• User Grouping Set-up
• Set-up Email Notification
• Configuration of Internet Accessibility (Router & Public IP are required for this set-up)
• Off-site and Local Replication Set-up
• iSCSI ImplementationNetworking not included
Reconfiguration of Raid after initial set-up
II. On-site Assistance
• Maximum of 4-hour on-site assistanceLimited only to the purchased QNAP hardware and the initial configuration set-upIII. Hard Disk Installation
• Hard Drive Installation (per HDD – if HDD is not provided by MSSC)
• Hard Drive Installation (with configuration) – One-time RAID configuration (per HDD- if HDD is not provided by MSSC)
NComputing 1. Network Troubleshooting
2. Reinstallation of vSpace Software
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