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SAP C4C

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Quick Overview

SAP C4C (CRM) software is designed to boost customer engagement through digital commerce. Its comprehensive tools let businessmen do Real-Time and Predictive Analytics, Account Management and Intelligence, Groupware Integration, and a whole lot more.

• Sales Performance Management
• Collaborative Selling
• Innovation Management
• Track feeds from social media

Description

Redefine Customer Management

SAP Hybris Cloud for Customer (C4C) helps business owners bring sales, service, and social engagement in an integrated SaaS CRM System. It provides real-time and predictive analytics with UX designed user interface designed for 21st century Google-like searches.

  • Integration – Pre-built integration to SAP ERP, SAP CRM, SAP JAM, etc.
  • Productivity & Personalization – Flags. Tags. Quick Creates. Workflow.
  • Social media tracking – Feeds. Followers and @mentions.
Technical Capabilities

  • APIs and SDK: With access to APIs and SDK, end users are able to personalize and integrate the solution with other back-office systems to meet unique business needs.
  • Back-Office Integration and Mash-Ups: Push back-office information to users in real time so they never have to hunt for pricing, quotes, or other order-to-cash information again. With native SAP ERP and SAP CRM integration, and business application mash-ups, all users can effortlessly stay on top of their accounts.
  • Email and Notes Integration: Integrate with Microsoft Outlook, Google Gmail, Lotus Notes, and Evernote to eliminate double data entry and automatically keep customer information and notes in sync.
  • Mobility and Offline Access: Get seamless mobile support at no extra cost. Engage customers in real time, manage your activities, and track your performance, even when you’re offline.
  • Productivity and Personalization: Use innovative, easy-to-use features such as tagging, flagging, in-line editing, custom fields, reports, tiles, and more to help salespeople personalize their experience and access the information they need, fast.
System Requirements