SAP C4C (CRM) software is designed to boost customer engagement through digital commerce. Its comprehensive tools let businessmen do Real-Time and Predictive Analytics, Account Management and Intelligence, Groupware Integration, and a whole lot more.
• Sales Performance Management
• Collaborative Selling
• Innovation Management
• Track feeds from social media
Redefine Customer Management
- Integration – Pre-built integration to SAP ERP, SAP CRM, SAP JAM, etc.
- Productivity & Personalization – Flags. Tags. Quick Creates. Workflow.
- Social media tracking – Feeds. Followers and @mentions.
- APIs and SDK: With access to APIs and SDK, end users are able to personalize and integrate the solution with other back-office systems to meet unique business needs.
- Back-Office Integration and Mash-Ups: Push back-office information to users in real time so they never have to hunt for pricing, quotes, or other order-to-cash information again. With native SAP ERP and SAP CRM integration, and business application mash-ups, all users can effortlessly stay on top of their accounts.
- Email and Notes Integration: Integrate with Microsoft Outlook, Google Gmail, Lotus Notes, and Evernote to eliminate double data entry and automatically keep customer information and notes in sync.
- Mobility and Offline Access: Get seamless mobile support at no extra cost. Engage customers in real time, manage your activities, and track your performance, even when you’re offline.
- Productivity and Personalization: Use innovative, easy-to-use features such as tagging, flagging, in-line editing, custom fields, reports, tiles, and more to help salespeople personalize their experience and access the information they need, fast.